Ordering/Delivery

How to Order

To buy an item you must first add it to your shopping basket, to do this simply click on the "Add to Basket" button alongside the item you wish to buy. If you require the item to be personalised you should enter this before clicking on the button. If you require a quantity other than 1 you should also enter this before clicking on the button.

Your shopping basket is displayed each time you add an item or can be displayed at any time by clicking on the "Your Basket" link. To remove an item from your basket simply enter a quantity of 0 and click on the "Update Basket" button.

Your basket also displays the delivery charge associated with your order and allows you to select the delivery option you require.

Once you have added all of the items you wish to purchase to your basket you should proceed to our secure checkout by clicking on the "Proceed to Checkout" button within your basket or by clicking on the "Secure Checkout" link.

You must now decide how you will pay for your order. Secure on-line payment by credit or debit card is available via RBS WorldPay or PayPal, alternative methods are available for those who do not have a credit or debit card or who do not wish to pay on-line. From this point on simply follow the on-screen instructions associated with each payment method.

Prices

All prices are quoted in pounds sterling and include VAT at the current applicable UK rate where appropriate.

We will not accept any liability for any charges levied by your bank/card issuer whatsoever irrespective of your chosen payment method.

Delivery

Delivery is free - the price you see is the price you pay.

We only ship to mainland UK postal addresses. If you live elsewhere and would like to place an order please contact us for a quote.

We aim to ship all orders within 14 working days of receiving your payment (cleared funds); if we cannot, we will attempt to contact you and give you the option to cancel your order. Please contact us if you require an item urgently.

Returns & Complaints

If you change your mind please contact us within 3 days of placing your order.

We hope that you will be happy with your purchases, however you may return items in their original condition and packaging within 7 days of delivery and we will either exchange them or refund you. For your own protection, you should ensure the items are adequately insured while in transit.

Personalised items cannot be returned unless they are damaged or if we have made a mistake.

If you are unhappy with any aspect of our service or products then please contact Ms Catriona Lutyens.

Security

All details transmitted between your browser and the server are SSL encrypted to guard against their interception by unauthorised persons.

Secure on-line payment is available via RBS WorldPay or PayPal.